RCN Holiday Parks operates 18 unique locations across the Netherlands, France, and Germany. Each park is distinguished by its stunning countryside setting and unique character, offering a wide variety of pitches and rental accommodations. With 1,600 trailer-chalets, cabins, and bungalows, and 6,800 pitches, RCN ensures guests enjoy a memorable and relaxing holiday experience.
RCN is committed to providing facilities and activities for all age groups, often inspired by the local culture and surroundings. This diversity allows them to cater to guests’ needs, offering a broad range of options for an unforgettable stay.
Operating in 3 countries
1600 Accommodations
6800 Pitches
Operating across three countries with differing legislative and operational demands brought several challenges to light. RCN’s existing software struggled to adapt to these evolving requirements, including:
RCN decided to partner with Maxxton after recognising the platform’s ability to address their complex needs through an all-in-one, cloud-based software solution, automating processes as efficiently as possible. The platform’s flexibility, dynamic pricing features, and compliance with local laws, including NF525 certification, made Maxxton the ideal choice.
Switching to a new system can be challenging for users accustomed to established workflows. Resistance to change, steep learning curves, and uncertainty can make the process daunting. To ease the transition, it is essential to prioritise structured planning and clear communication. This includes effectively outlining the new system’s benefits and providing consistent guidance throughout the process. Weekly calls, Jira tickets, chats, and face-to-face meetings ensured that all stakeholders remained aligned and well-informed.
RCN conducted a comprehensive review of its existing business processes, carefully mapping and evaluating the requirements for software solutions.
“After being accustomed to the previous system for 20 years, users tend to resist new methods. However, by getting them accustomed to Maxxton software, we were able to win their trust”, says Susan Smits.
Susan Smits
The transition to Maxxton software included meticulous data migration to ensure no loss of data while retaining access to historical records.
The RCN team received comprehensive training and ongoing support during and after implementation, ensuring they felt confident and comfortable using Maxxton software.
After the go-live, RCN was given the opportunity to deliver new solutions and possibilities to the platform at Maxxton. Maxxton embraces this feedback with both hands, this co-creation ensures an even better solution for our industry. Furthermore, this collaboration results in the development of innovative solutions, including a mobile household app, an activity planner and a customer service solution that streamlines the handling of guest questions and reduces manual tasks.
“The Maxxton and RCN team are made up of an amazing group of people and of course, it was a challenge at first to switch to a whole new system. However, both teams can work together and achieve the set goals. We are happy with the partnership and the expertise. During the implementation, there was complete transparency and clarity around the clock and we are proud of the successful go-live.”