Many organisations opt for custom-built software when no suitable market solution is available. Software can be developed internally, outsourced to a third party, or acquired and customised.
IT Personnel – A team with expertise in software architecture, engineering, DevOps, quality assurance, UI/UX design, product ownership, and project management is required.
Solution Development and Implementation – A hybrid approach is often followed, combining third-party-built and internally developed software. Strong project management is essential to align business and IT.
Training – Employees must complete specific training to acquire the necessary skills.
Hardware & Infrastructure – Investment is needed for purchasing, implementing, and managing hardware and infrastructure.
Finding and hiring IT personnel incurs high costs. Attracting skilled talent is essential to maintain a competitive edge. Moreover, the time to go live can span several years, increasing the risk that the software becomes outdated before it is fully deployed.
HR/Recruitment – Hiring IT talent is an ongoing process and can be expensive.
Employer Branding – Competitive perks, benefits, and branding campaigns are needed to attract and retain employees.
Labour Costs – Costs include salaries, bonuses, parental leave, medical insurance, training programs, and pension funds.
Fixes/Patches – Regular software updates and bug fixes are necessary.
Downtime – In-house software often lacks rigorous pre-launch testing, leading to unexpected downtime.
Performance Tuning – Continuous improvements are needed to meet evolving standards.
Rewrite Customisation & Integrations – As requirements and partnerships change, software customisations and integrations need updates.
Upgrade Applications – Ensuring compatibility with the latest standards.
IT/Hardware Maintenance – Hardware must be replaced periodically to meet performance requirements.
Network, Security, and Database Management – Security audits, GDPR compliance, and infrastructure maintenance are ongoing responsibilities.
Depreciation – Loss of value over time.
Key-person risk is another significant challenge. When software environments become highly complex, reliance on a few key individuals increases, making the system vulnerable.
Licensing Cost – Fees for setup and specific tools.
Implementation Fee – SaaS solutions require experienced IT teams for proper implementation.
Gap Development – Workarounds may be necessary to make the product fit specific business needs.
Training – Employees need to complete training programs.
Data Migration – Planning and executing data migration is essential.
Subscription Fee per User – Monthly or yearly subscription costs.
HR/Recruitment – Some SaaS solutions still require experienced IT staff.
Labour Costs – Salaries, bonuses, benefits, and training expenses.
Fixes/Patches – Maintenance is needed as standalone software interfaces evolve.
Downtime – Errors due to modularity may cause additional downtime.
Performance Tuning – Monitoring is required as tools upgrade.
Rewrite Customisation & Integrations – Changing business needs require continuous adjustments.
Upgrade Applications – Regular updates are needed.
Training & Support – Open communities provide support, but additional training may be required.
Maintain Security – Security audits and software compatibility checks are essential.
Manage Systems & Users – System administrators must manage access and users.
Inactive Licenses – Costs continue for licenses assigned to former employees.
While SaaS solutions are generally more cost-effective, they are designed for the mass market, often requiring additional tools and integrations to fully meet business needs. Over time, this can lead to increased costs and inefficiencies.
A Property Management System (PMS) tailored for the hospitality industry can be a better alternative to generic SaaS solutions. Maxxton offers a fully integrated solution, eliminating the need to manage multiple licenses, software fixes, and IT vendor negotiations.
Implementation Fee – Covers training, best practice advice, and data migration support.
Gap Development – Custom functionalities tailored to client-specific needs.
Cost per Booking – A fixed price per confirmed booking, covering maintenance, support, and updates.
Configuration – Businesses retain control over software configurations.
Enhancements – Optional modules can be added post-implementation.
Consultancy – Dedicated business or software consultants provide project-based support.
Maxxton prioritises transparency, offering a cost structure that ensures future-proof, secure, and scalable solutions.
Beyond costs, businesses must consider whether software solutions align with operational workflows. A well-integrated system should adapt to business processes rather than forcing businesses to adjust to software limitations.
Maxxton Software provides unique advantages:
Connectivity – Extensive API integrations with a dedicated team for customised connections.
Compatibility – Continuous feature and module development, backed by a team of 100+ developers.
Future-Proofing – Agile development through multiple Scrum teams and industry partnerships.
Continuous Improvements – Regular performance monitoring, security audits, and system updates.
Talent Access – Strong ties with universities and a dedicated recruitment team.
Business Fit – Intuitive, user-friendly software designed for operational excellence.
Scalability – Proven ability to integrate new locations and accommodations quickly.
Expertise – Over 22 years of experience with a team of 100+ developers, business consultants, and a dedicated customer success team.
AI-Driven Automation – Enhances decision-making, reduces errors, and improves customer experience.
By choosing Maxxton, businesses gain a reliable, scalable, and future-proof software solution that optimises operations while ensuring cost-effectiveness.
