Maxxton Support Portal
A quicker way to get the right help
Report an incident
Use this for incidents and bugs — when the product is not behaving as it should or as expected (e.g. errors, unexpected results, performance issues, or features not working correctly).
- Select Product categories to pinpoint the right part of the product and route your request to the correct team for investigation/second-line support.
- Set Impact and Urgency to help us assign the right priority to your ticket.
Tip
Include what happened, where/when it occurred, steps to reproduce (if relevant), and screenshots/error messages.
Include what happened, where/when it occurred, steps to reproduce (if relevant), and screenshots/error messages.
Request a service
Use this for professional services such as custom reports, consultancy, product demos and portal user access.
- Choose the relevant Service category so we can route your request correctly.
- Paid services will get an estimate which can be approved in the Maxxton support portal.
Tip
Describe what you need, your preferred timeline, and any context or examples that help us understand the request.
Request a change
Use this for product improvements or new features. If your request is clear and complete, our Product team will review it to assess fit with the product vision and themed roadmap.
- Select Product categories to route your request to the right product team and speed up assessment.
- Tell us what's not working for you today and what you need to achieve. Share the impact on your business or users — we'll translate that into the most suitable product improvement
Tip
Describe the business impact and what "good" looks like — not just the technical solution
Describe the business impact and what "good" looks like — not just the technical solution
Request information
Use this for questions, explanations, and guidance on how things work in our software, or questions about policies and processes.
- Select Product categories to get your question to the right specialists more quickly.
Tip
Include the page/screen you're referring to, what you're trying to achieve, and what you've already tried (if applicable).
Include the page/screen you're referring to, what you're trying to achieve, and what you've already tried (if applicable).
Request detail page
Open a request to view the original submission, read comments from your Maxxton Customer Service agent, and reply directly.
- Enable or disable email notifications for that specific request.
- Share the request with team members so they also receive notifications about the request.