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Customer care MANAGER
Make every guest feel valued and understood
Great customer care goes beyond answering questions; it’s about making guests feel truly heard and remembered. With Maxxton Customer Care, you can respond quickly to inquiries, track past interactions, and help every guest feel valued. Tools like a shared inbox and loyalty rewards help your team stay organised and deliver a great experience, every time.
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Customer insight
See the full picture with every guest interaction
Maxxton customer care neatly organises every interaction and makes it ready to access. Whether it’s a quick email or a long call, you’ll have all the context you need to provide exactly what the guest is looking for.
- Centralise conversations
View all guest communications in one place, with the latest messages right at the top. - Highlight what matters
Pin key interactions to focus on high-priority moments without losing track of the details. - Respond with confidence
Know the guest’s full story before you reply, so your answers always hit the mark.
Customer data deduplication
Automated smart deduplication for a single, accurate customer view
Wave goodbye to duplicate guest profiles and messy data
- Identify duplicates automatically
Maxxton uses AI to detect and merge duplicate customer profiles, keeping all communication history intact. - Create a single, complete view
All interactions are combined into one profile, so you’ll always have the full picture at your fingertips. - Make sure data is accurate and high-quality
Save time and avoid confusion with accurate, clutter-free records. All the answers are right there where you need them.
Unified inbox
Easily handle conversations from every channel
Guests want answers fast, no matter how they contact you. Maxxton’s unified inbox pulls emails, chats, and calls into one organised hub.
- Sort the urgent stuff first
Maxxton prioritises critical messages based on reservation data and arrival times, so no guest feels ignored. - See everything in context
Reservation details and past conversations are displayed right alongside the message for quick, informed replies. - Balance the workload
Monitor team activity to allocate resources smartly and keep things moving smoothly.
VoIP integration
Know your guest before you even say hello
With Maxxton’s VoIP integration, guest profiles pop up instantly when the phone rings. Imagine answering every call armed with all the context you need, past stays, reservation details, and even previous complaints or compliments. Your team stays one step ahead, offering a smooth, confident response from the get-go.
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Loyalty programme
Turn loyalty into repeat reservations with tailored rewards
A guest’s loyalty deserves more than a simple ‘thank you.’ Maxxton’s flexible points-based loyalty programme lets you show appreciation with discounts, free stays, or exclusive offers.
- Reward stays and spending: Guests earn points based on nights stayed or money spent, encouraging repeat reservations.
- Tailor rewards: Offer discounts, free stays, or exclusive perks based on a guest’s reservation habits.
- Manage with flexibility: Use tools to segment guests, prevent fraud, and adjust redemption rules during peak periods.
