Maxxton for Customer Service

Make communication and issue resolution easier for you and your guests

Every day, you make guests feel welcome and address their concerns promptly. Maxxton brings all your tools together, so you can manage requests and answer inquiries fast, from reservation to checkout. 

Customer care, perfected

01

Stay organised in one system

Manage all guest communication – calls, emails, chats, and whatsapps – through one integrated platform.

02

360° guest view

Instantly access guest details when they get in touch, so you’re fully informed and can respond confidently.

03

Match offers with guest preferences

Use the planning board to locate accommodations that fit the travel party or align with specific guest needs.

04

Upgrade every interaction

Suggest preferred accommodations, recommend add-ons, or offer upgrades that make each stay memorable.

Centralised tools for clear communication

When everything is connected, you can resolve issues faster and with more confidence.

  • All-in-one dashboard
    View guest details, booking information, and inquiries without switching between systems.
  • Immediate context
    VOIP integration gives you guest information instantly, providing the full picture before you answer.
  • Flexible solutions
    Adjust reservations, reallocate units, or suggest upgrades directly from the platform.
See the full picture with every guest interaction

Engage guests before, during, and after their stay

Maxxton helps you create a positive guest experience at every stage. Consistent communication builds trust and makes guests more likely to return.

  • Before arrival
    Simplify prebookings, even when prices aren’t finalised. Send welcome emails and handle special requests before guests check-in.
  • During their stay
    Quickly address updates or inquiries to keep their experience seamless.
  • After departure
    Collect feedback, offer loyalty points and make early rebooking possible.
Turn loyalty into repeat reservations with tailored rewards

Lighten your workload

Your team can deliver a more personal and attentive service with fewer interruptions.

  • Self-service options for guests
    Guests can adjust bookings, add services, register for activities or access information directly through our guest portal.
  • Fast changes
    Update reservations, process cancellations, or resolve issues quickly, directly from one dashboard.
  • Smarter workflows
    Automate routine checks, so your team focuses only on cases that need attention. Reservations flagged for validation are handled through clear workflows.
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See Maxxton in action

Demo the leading reservation & property management system.