Maxxton for Customer Service
Make communication and issue resolution easier for you and your guests
Every day, you make guests feel welcome and address their concerns promptly. Maxxton brings all your tools together, so you can manage requests and answer inquiries fast, from reservation to checkout.
Customer care, perfected
01
Stay organised in one system
Manage all guest communication – calls, emails, chats, and whatsapps – through one integrated platform.
02
360° guest view
Instantly access guest details when they get in touch, so you’re fully informed and can respond confidently.
03
Match offers with guest preferences
Use the planning board to locate accommodations that fit the travel party or align with specific guest needs.
04
Upgrade every interaction
Suggest preferred accommodations, recommend add-ons, or offer upgrades that make each stay memorable.
Centralised tools for clear communication
When everything is connected, you can resolve issues faster and with more confidence.
- All-in-one dashboard
View guest details, booking information, and inquiries without switching between systems. - Immediate context
VOIP integration gives you guest information instantly, providing the full picture before you answer. - Flexible solutions
Adjust reservations, reallocate units, or suggest upgrades directly from the platform.

Engage guests before, during, and after their stay
Maxxton helps you create a positive guest experience at every stage. Consistent communication builds trust and makes guests more likely to return.
- Before arrival
Simplify prebookings, even when prices aren’t finalised. Send welcome emails and handle special requests before guests check-in. - During their stay
Quickly address updates or inquiries to keep their experience seamless. - After departure
Collect feedback, offer loyalty points and make early rebooking possible.

Lighten your workload
Your team can deliver a more personal and attentive service with fewer interruptions.
- Self-service options for guests
Guests can adjust bookings, add services, register for activities or access information directly through our guest portal. - Fast changes
Update reservations, process cancellations, or resolve issues quickly, directly from one dashboard. - Smarter workflows
Automate routine checks, so your team focuses only on cases that need attention. Reservations flagged for validation are handled through clear workflows.

See Maxxton in action
Demo the leading reservation & property management system.