Careers - Customer Success Manager

About Maxxton 🌍

Maxxton is the leading property management system provider and reliable software-as-a-service partner for the broader hospitality and accommodation rental sector. Originally a Dutch company, Maxxton has grown into a multinational organisation of 200+ people working in The Netherlands, India, and France for holiday parks, campings, resorts, serviced apartments, and vacation rentals. Our cloud-based platform manages 1,500,000+ reservations annually. After becoming the market leader in the Netherlands, we continue to grow as the European market leader — and France is central to that ambition.

Growing along with Maxxton 🚀

Maxxton has a very flat structure, an open-door policy, excellent development opportunities and options to travel and work across our international offices. In this role in the French team, you will work closely with our teams in The Netherlands and India, and you will need to operate effectively with people from a wide range of backgrounds and cultures. As Customer Success Manager France, you will be the strategic bridge between our largest French clients and the full breadth of Maxxton's organisation.

About the Role 💼

We are looking for an experienced Customer Success Manager to own and deepen relationships with our key French accounts — operators managing between €10M and €500M in annual revenue. You will be the primary relationship owner, a trusted strategic partner and the internal orchestrator who ensures our clients are not only satisfied but continuously deriving value from the Maxxton platform.

You will lead executive steering committees, drive adoption and satisfaction, and work hand-in-hand with our Professional Services, Customer Success and Product teams to translate client ambitions into concrete outcomes.

You must be able to assess whether the questions and wishes come from a valid business case and how it can or shouldn’t be covered in Maxxton Software. Prioritising and acting quickly is an important part of the job, as is making sure the customer gets the right answer or solution.

At the same time, you will take ownership of building the governance framework and client satisfaction processes that will define how Maxxton manages (enterprise) relationships in France for years to come.

Your Missions 💻

Act as the primary point of contact and trusted strategic partner for major French accounts, managing relationships with senior stakeholders.
Lead regular tactical reviews and prepare and facilitate executive steering committees (steercos) for key clients.
Own client satisfaction: implement and track NPS, define and follow governance frameworks, and put in place structured follow-up processes.
Coordinate internally across Product, Professional Services (Consultants), and Customer Success (Support) to ensure client issues and strategic requests receive the right attention and prioritisation.
Collaborate with Country Manager and applicable Account Manager(s) on renewals and upsell opportunities.
Translate client needs and market signals into actionable feedback for Maxxton's product roadmap.
Ensure smooth transitions between implementation and steady-state, and support clients through new feature rollouts.
Identify risks to satisfaction and retention early, and lead resolution plans proactively.

What Can Your Day Look Like? 📆

Preparing and facilitating a steerco with Directors or C-level client team, aligning on roadmap priorities and open escalations.
Collaborating with internal product managers and consultants to move a client project forward (using tools like Jira).
Analysing NPS results and building an action plan to address a structural satisfaction gap.
Reviewing a new governance framework proposal with a client and aligning on meeting cadence and escalation paths.
Supporting an upsell conversation alongside the Account Manager(s) for an additional Maxxton solution.

Requirements and Skills 👤

5+ years of experience in Customer Success, Key Account Management, or client-facing consulting roles, ideally in B2B SaaS.
Proven ability to manage and influence C-level stakeholders and multi-party governance structures.
Strong strategic mindset: able to think long-term with clients while managing short-term operational realities.
Excellent facilitation skills, comfortable preparing and leading executive steering committees.
Ability to coordinate cross-functional internal teams without direct authority.
Fluent in French and English, verbally and in writing.
Bachelor's or Master's degree.
Affinity with software solutions and IT systems; experience in hospitality or travel tech is a plus.

Maxxton Offers 🤝

A strategic, high-visibility role with direct impact on Maxxton's French market growth.
The opportunity to build and shape the CSM function in France from a strong foundation.
A challenging and ambitious work environment in a young and dynamic organisation with a dedicated, cohesive French team.
Close collaboration across France, The Netherlands, and India.
An environment that encourages entrepreneurial spirit and initiative.
Flexibility to work partly remotely, based in Paris or Sophia-Antipolis.
Great career opportunities for committed and ambitious individuals.
Competitive salary and benefits.

Apply now
Ramon van Loon
career@maxxton.com