Somewhere near the beach. A pool for the kids. Easy access to the bike trail. They find your resort. It ticks every box. Sleeps five. Clean design. Good reviews. They click ‘book’ and that’s where everything needs to run smoothly.
Because that moment isn’t just about conversion. It’s about trust.
Alex gets a clear, well-timed confirmation. No doubt, no chasing. Two days later, plans change: their youngest wants to bring a friend. They open the email, click the link, and update the booking, no call, no confusion. The system adjusts automatically. Guest list updated. Add-ons updated. Then comes a friendly payment reminder. On time. Clear. No stress.
To Alex, it all feels natural, even invisible. To your team, it’s a carefully designed flow, powered by Maxxton’s Notification Manager.
This isn’t just a tool for sending emails. It’s a way to deliver booking communication that works out of the box, because it’s shaped by years of input from operators like you.
Based on what leading Maxxton clients actually put into practice, we suggest proven flows for confirmations, cancellations, payment reminders, and booking updates, so you don’t have to start from scratch.
And from there, you make it yours.
You use your logo, your style guide colours, your fonts, so when Alex opens that message, there’s immediate recognition. It looks and feels like your brand. That builds confidence.
You personalise the tone of voice. Whether that’s warm and conversational or clear and professional, it reflects how you speak to guests. And you tailor the content to match the context. For Alex, a family booking in summer, it might mean prompts to add linen service, bike rental, or book onsite activities. For another guest, it could be a cancellation window reminder or a late check-out offer.
And yes, we’ve tested every template across major email clients - Outlook (365, 2021, web and mobile), Gmail, Apple Mail - so what you send is what they see. No broken layouts. No formatting issues. Just clarity, every time.
Alex’s journey feels effortless. Your team stays in control. No missed payments. No booking mishaps. No back-office fire drills. Just a more reliable, guest-friendly way to manage the invisible, but essential, part of the experience.
Effortless for guests. Efficient for your team, Notification Manager helps deliver reliable communication at every stage.
