At a busy holiday park, a simple problem shouldn’t turn into a disaster but that’s exactly what used to happen.

"A guest would report an issue through three or four different channels," says Jolanda Kamphuis. "They might mention it to a maintenance worker, then call reception, then send a WhatsApp message. The reports would get logged in different systems, and suddenly, no one knew who was actually handling it. The receptionist thought maintenance was on it, maintenance thought housekeeping was dealing with it, and in the end—nothing got done."

The result was frustrated guests, overwhelmed staff, and simple problems taking way longer to fix than they should. Now, Maxxton’s centralised guest care system eliminates the confusion.

"If something is reported, we can immediately see if someone is already handling it, whether a replacement part has been ordered, or if an external supplier is involved," Jolanda explains. "That way, when a guest checks back in, we can give them a real answer, not just ‘we’ll look into it.’"

No more second-guessing, no duplicate reports, no wasted time. With one connected system and real-time data exchange, every team, housekeeping, maintenance, and reception, knows exactly what’s going on. Now, when an issue is logged, staff can instantly check its status, see who’s handling it, and step in if needed. Instead of chasing information, they can focus on solutions.

And when teams work together seamlessly, guests feel the difference.

Saving time for that personal touch

Fixing communication was just the start. The next step was eliminating the bottlenecks that slowed staff down and kept them from meaningful interactions with guests.

For years, receptionists spent hours every day checking guests in, handing out keys, and answering the same basic questions. It was slow, repetitive, and left little room for real interactions.

"At first, receptionists and maintenance staff were sceptical. They thought, ‘This can’t possibly work.’" Jolanda recalls. "But once they saw how happy it made guests, and how much time it saved, they embraced it."

Now, Maxxton’s self-service check-in and keyless entry have transformed the experience.

Instead of spending half their shift handling paperwork, receptionists now have time to actually talk to guests like answering real questions, making personal recommendations, and ensuring everything runs smoothly.

And it’s not just reception that’s changed. Housekeeping and maintenance teams also used to waste hours tracking down lost requests and manually updating their tasks.

Now, everything is assigned and updated automatically.

"Self-service check-in, automated locks, and guest portals have transformed the way we operate," Jolanda says. "Guests love the flexibility, and staff love that they can focus on things that actually make a difference in the guest experience."

Instead of standing at a desk, handing out keys, or chasing down lost requests, teams can actually do the jobs they signed up for, helping guests, solving real problems, and working together.

The invisible right hand

Before Maxxton, De Krim’s ability to adapt was limited. Pricing decisions were based on gut feeling, cancellations led to lost revenue, and teams had no real way to forecast demand.

Now, Maxxton’s AI-powered tools help De Krim stay ahead instead of just reacting.

Take pricing. Before, adjusting rates was a constant balancing act. Staff would watch demand, tweak numbers, and hope to get it right. Now, Maxxton’s AI-driven pricing does it in real time, ensuring rooms stay full without anyone having to second-guess it.

"With Maxxton’s AI-driven pricing, we’ve been able to optimise revenue across nearly all accommodations," says Jolanda. "It recognises patterns faster than I ever could, allowing us to adjust rates in real time based on demand."

What about bookings for stay periods that seem unavailable? They used to mean lost revenue, empty rooms, and last-minute scrambles. Now, Maxxton’s reallocation engine spots availability before a cancellation is even finalised. Smart reallocation frees up space for new bookings on seemingly unavailable dates, by automatically reshuffling existing reservations behind the scenes. Instead of gaps appearing, new bookings slide effortlessly into place.

“This is something no human could do,” Jolanda explains. “Maxxton’s system finds availability even before a booking on seemingly unavailable dates has been finalised. It’s a major boost to revenue because we can fill gaps before they exist.”

But there’s one thing Maxxton’s technology isn’t doing: replacing staff.

Guests might not notice the technology running in the background, but they feel the difference. The seamless check-in, the quick response when they need something, the sense that everything is taken care of before they even have to ask.

"People don’t want to talk to someone just to fix basic issues that could be automated," says Jolanda. "They want human interaction for reassurance, guidance, or a meaningful conversation."

And when staff aren’t drowning in admin or chasing down lost requests, those moments become possible. Instead of spending their time solving problems, they’re creating better guest experiences.

"When everything is in order, the job becomes more enjoyable," Jolanda explains. "Staff have more time to interact with guests, provide better service, and focus on what makes their work meaningful—rather than constantly having to fix issues."

Because in the end, guests aren’t just paying for a place to stay. They’re paying for the experience, the service, and the people who make it special.

And now, Maxxton is making sure De Krim’s people have the time, the tools, and the freedom to do what they do best.