In hospitality, every guest interaction is an opportunity, not just to resolve questions, but to build stronger relationships.

In this recorded breakout session from the Maxxton Horizon event last June, Product Owner Justin Saaman shows how Maxxton’s Customer Care Manager helps operators move from reactive support to proactive engagement.

With all enquiries, chats, calls, and messages unified in one place, teams gain a complete 360° view of each guest. That means faster responses, fewer repetitive tasks, and more time to focus on what matters most: turning conversations into lasting connections.

Watch the full session to discover how smarter customer care can strengthen loyalty and even open new revenue opportunities. 

Justin Saaman
Product Owner, Maxxton

Justin Saaman supports Maxxton’s clients in optimising their hospitality operations through tailored software solutions. His expertise lies in aligning technology with business needs to enhance efficiency and user experience.