Our Customer Satisfaction Score (CSAT) has remained strong and stable, consistently exceeding the 70% benchmark considered good across industries. What’s even more telling is the trend behind it: more and more clients are giving feedback. Over the past six months, our response rate has climbed steadily, reaching 63% in August.
In B2B SaaS, support is often the moment of truth. Clients don’t open a ticket for fun, it’s because something needs fixing or answering fast. That’s why the feedback after each interaction matters.
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Our Customer Satisfaction Score (CSAT) has remained strong and stable, consistently exceeding the 70% benchmark considered good across industries. What’s even more telling is the trend behind it: more and more clients are giving feedback. Over the past six months, our response rate has climbed steadily, reaching 63% in August.
In an industry where average survey response rates often sit below 30%, this shows real engagement. Clients don’t just click through, they trust that their feedback is valued and acted upon.
For Maxxton, that’s what customer centricity means in practice. It starts with data, and it leads to better service every day.
“We are very pleased with this partnership. Maxxton has proven over the last years its ability to innovate within the hospitality software sector. We are convinced that Maxxton will be able to contribute to Sandaya’s growth in the coming years and become a key partner in achieving our growth objectives and in developing our business in Europe.” Jean-Yves Challies, Deputy Director Sandaya
This environment contains all relevant information about the apartments and their neighbourhoods. The online environment works intuitively and provides all the relevant information they need before, during and after their stay at one of CHF’s properties.
