That’s exactly the kind of friction Maxxton’s Customer Care Manager is designed to remove.

Whether a guest reaches out via WhatsApp, email, or phone, their message lands in one central inbox, tagged, prioritised, and routed to the right person based on arrival date, loyalty tier, language, or topic. If a colleague picks it up halfway through, they’ll see the full context: past conversations, current reservation, even loyalty status.

No awkward repeats. No digging around for info. Just the right answer, from the right person, fast.
Now add a layer of intelligence. With AI built in, outgoing replies are enhanced and translated automatically, so even short-staffed teams can provide thoughtful, grammatically sharp messages in the guest’s language.

Behind the scenes, supervisors see what matters: what’s been resolved, what’s overdue, and who needs support. You can even apply SLAs based on the type of guest you’re dealing with.
Add deduplication, loyalty integration, and an if-this-then-that rule builder for smart triage, and you’ve got a system that works as hard as your team does.

Because good service shouldn’t depend on one star employee. It should be built into the way you work.

Explore the full feature set: Customer Care Manager