That’s exactly the kind of friction Maxxton’s Customer Care Manager is designed to remove. Whether a guest reaches out via WhatsApp, email, or phone, their message lands in one central inbox, tagged, prioritised, and routed to the right person based on arrival date, loyalty tier, language,...
“Sorry, can you explain the issue again?” It’s the last thing a guest wants to hear and the last thing your team wants to ask.
“Sorry, can you explain the issue again?” It’s the last thing a guest wants to hear and the last thing your team wants to ask.
Somewhere near the beach. A pool for the kids. Easy access to the bike trail. They find your resort. It ticks every box. Sleeps five. Clean design. Good reviews. They click ‘book’ and that’s where everything needs to run smoothly.
It’s Tuesday evening. Alex is in the kitchen with a phone in one hand and a half-finished cup of tea in the other. He promised his wife he’d finally book the summer holiday.
It’s Tuesday evening. Alex is in the kitchen with a phone in one hand and a half-finished cup of tea in the other. He promised his wife he’d finally book the summer holiday.
Implementing a new ERP solution is a major step for any organisation. Change is never easy, but with the right approach, the transition can lead to significant cost reduction, improved efficiency, and long-term growth.
Implementing a new ERP solution is a major step for any organisation. Change is never easy, but with the right approach, the transition can lead to significant cost reduction, improved efficiency, and long-term growth.
In this article, we highlight the most common mistakes to help you avoid costly missteps and ensure a smooth transition. 1. Lack of urgency Why change? Without a sense of urgency, people will not put in the effort to drive change. If the importance of transitioning to a new ERP/PMS system ...
Implementing a business-critical ERP system or switching providers is a high-stakes decision that can define your company’s future efficiency and growth.
Implementing a business-critical ERP system or switching providers is a high-stakes decision that can define your company’s future efficiency and growth.
As businesses become increasingly international, a rise in volume of global business travel and increased global mobility has driven the growth of extended stay, but not exclusively so.
Whether it's a serviced apartment, an aparthotel, or a private apartment rental, this sector is thriving, offering strong competition and compelling alternatives to traditional hotel accommodation.
Whether it's a serviced apartment, an aparthotel, or a private apartment rental, this sector is thriving, offering strong competition and compelling alternatives to traditional hotel accommodation.
