Guest help desk
A guest help desk that answers every channel and remembers every guest
With Maxxton’s software, holiday park and campsite teams manage every guest message across every channel, with booking details and case history at hand.
forumChannels
One inbox for WhatsApp, email, phone and the web
Every message, whatever the channel, lands in the same queue and is ranked by arrival date, loyalty tier and urgency, not by who typed fastest. VoIP integration opens the guest's profile the moment the phone rings, before anyone says hello.
contact_pageContext
The guest's whole history, not just their last message
A message that arrives in French gets translated the moment it lands, and a reply gets checked for tone and grammar before it sends, so the language a guest writes in is never the reason they wait longer.
Reservation details, past conversations and loyalty tier sit inside the same reply window, so no guest has to explain themselves twice. Automated deduplication keeps one profile per guest, even when they have messaged from three different channels.
alt_routeTriage & routing
Every message finds the right person, automatically
Rules route by topic, language, sender, or urgency, and priority shifts automatically as a guest's arrival date approaches. Response-time targets are visible per conversation, not discovered after they have already been missed.
monitoringCases & reporting
Nothing sits unanswered without someone knowing
Every enquiry that needs following up becomes a case with an owner and a status, linked straight to operations when it is a maintenance issue. Supervisors see unassigned work, overdue work and team workload on one dashboard, not four.
