For front desk teams

Simplify the desk. Improve the stay

Your team shapes every guest experience, from the first hello to the final farewell. Maxxton brings check-ins, requests, booking changes and payments into one place, so your team can spend less time working around the system and more time looking after guests.

Talk to a specialist

The front desk behind Europe's holiday park and campsite operators

Easy check-ins

Reservation, guest profile and payment status in one place, so you can check a guest in before they finish saying their name.

Quick changes

Handle booking changes and special requests from the same screen, while the guest is still standing at the desk.

Simple payments

A built-in cash register with automated daily clearance, so the day closes without a separate reconciliation step.

Fast check-outs

A quick departure that leaves time for the one thing that actually earns a returning guest: a good last impression.

loginArrival

All-in-one dashboard for faster check-ins

A dedicated interface keeps the team organised from the first arrival. Handle guest enquiries, reservation changes, and payments from the same screen, so nobody has to switch between systems while a guest waits.

On peak arrival days, check in several arrivals at once and apply an extra to multiple bookings in one operation.

Includes: Live arrivals and departures list, reservation and guest profile lookup, on-the-spot booking changes, payment capture.

Front desk dashboard with remaining arrivals, check-ins, departures and guests in house as live counts

sentiment_satisfiedDuring the stay

Anticipate needs, exceed expectations

Front Desk Management recognises returning guests, so the team can offer the kind of personal touch that used to depend on memory. When something goes wrong, resolve it at the desk with a gesture, a discount, or a fix, rather than promising to look into it.

Includes: Guest history and preferences on the reservation, work orders raised straight to housekeeping or maintenance, service recovery options at the desk.

Work orders list with unit, item, status, assignee and reported date

Desk teams have to trust it before guests will

Front desk teams turn over every season. What wins them over isn't a feature list; it is seeing guests get a better experience because of it.

Running on 400+ locations, 13 countries and 50K+ accommodations · 1.5M reservations annually

“At first, receptionists and maintenance staff were sceptical. They thought, ‘this can’t possibly work.’ But once they saw how happy it made guests, and how much time it saved, they embraced it. Self-service check-in, automated locks and guest portals have transformed the way we operate.”

Jolanda Kamphuis , Commercial Director, De Krim Texel

The front desk reads from the same record as the rest of the guest experience

Our Central Reservation System and Housekeeping & Maintenance work with Front Desk Management, so your team can keep using the desk interface they know. It is where a guest reaches you, and where everything else your team runs shows up.

desk The screen itself

Front Desk Management

Arrivals, the planning chart, the till and the activity list: the workflow this page describes.

event_available Before it reaches the desk

Central Reservation System

Every reservation, no matter which channel it came from, already carries its history when it reaches the desk.

Explore Central Reservation System arrow_outward

home_repair_service Where a request goes next

Housekeeping & Maintenance

A maintenance or housekeeping request raised at the desk routes straight to the team that handles it.

Explore Housekeeping & Maintenance arrow_outward

Questions front desk teams ask us

Is this a different product from Front Desk Management?

No. Front Desk is how the function works day-to-day, using Front Desk Management, the screen your reception team is already on. This page is the overview; that page is the workflow.

How long does it take to train a seasonal receptionist?

An afternoon for the core desk workflow: check-in, check-out, reservation changes and taking a payment, because it is one screen rather than several systems to learn.

What happens to a guest issue the desk cannot resolve on the spot?

We log unresolved guest issues against the guest and reservation as a work order or case, so it keeps a record and a status rather than depending on whoever is on shift.

Does it work with our existing check-in hardware and payment terminals?

Yes. The desk workflow and cash register logic connect to the payment terminals and access hardware you already use, rather than replacing them.

Can each park or site run its own front desk process?

Yes. Required fields, payment terms and desk workflows are set per location, inherited from group level where you want consistency and overridden where a site genuinely differs.

How does the front desk connect to the Guest Help Desk?

All three read the same reservation and guest record, so a guest who has already messaged you, or messages you after, never has to repeat themselves at the desk.

Can we check in several arrivals at once?

Yes. Front Desk Management lets your team check in several arrivals in one operation instead of processing each reservation separately.